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Vinnies members seek to create a more just and compassionate society by responding directly to needs identified in the community.

Since 1865, supporting people in need has remained the core work of the St Vincent de Paul Society. Vinnies members respond to requests from people experiencing hardship in their local communities by providing emergency assistance such as food, clothing, household goods, help with utilities and referrals, advocacy, friendship and emotional support.

Home visitations and working in our Support Centres are an opportunity for our members to provide a person-centred approach, meeting people to obtain a genuine understanding of their situation and individual needs.

This support from our 1,070 members, also known as Vincentians, is managed through our 75 community groups known as Conferences.

Emergency assistance is not the end point of the work that members do, but rather an entry point to providing person-centred care. This type of approach sees people who use Vinnies emergency assistance as equal partners in the planning, developing and monitoring of their care to make sure it meets their needs. By putting people and their families at the centre of decisions being made, Vinnies members can work alongside them to get the best outcome in their journey out of hardship.

The first point of contact for people seeking emergency assistance is either through our main Call Centre located in Canning Vale or one of the emergency assistance centres located within regional areas.

Emergency Assistance

The Call Centre assists the work flow to conferences and allows the St Vincent de Paul Society to gather valuable data. Volunteers in the Metropolitan Call Centre take calls from people in need and distribute the details to local conference members who arrange a home visit.

Regional areas have individual support numbers to assist people in need in their local area.

Albany – 9842 2386 Tuesday, Wednesday, Friday 10am-12pm
Australind – 0418 128 892
Bunbury – 9791 2339 Monday, Wednesday, Friday 10am-12pm
Busselton – 9754 7048 Monday, Tuesday, Thursday 10am-12pm
Collie – 0428 633 838
Denmark – 1300 794 054
Dunsborough – 0427 381 395
Geraldton – 9921 7617 Monday, Tuesday, Thursday, Friday 9.00am-11.30am
Harvey – 0429 684 472
Kalgoorlie – 9091 8010
Kwinana – 9419 6652 Tuesday-Friday 10am-2pm
Mandurah – 9535 9035 Monday-Friday 9.45am-1pm
Manjimup – 9777 1014 Tuesday and Thursday
Margaret River – 0428 871 822
Narrogin – 0429 884 381 Tuesday AM only
Pinjarra – 9531 2158 Monday to Friday 9:30am-12:30pm
Rockingham – 9592 7816 Monday, Tuesday, Thursday 9am-12pm, Wednesday 10am-1pm
South Hedland – 9172 2909
Waroona – 9733 3057

Get involved in the Emergency Assistance & Home Visitation Program

To become a volunteer or member, please phone (08) 6323 7500 or

Apply to be a St Vincent de Paul Society member

For Emergency Assistance, call 1300 794 054

Monday to Friday 9:00am to 1:00pm

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